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It costs 7 to 10 times more money to find a new customer than to retain an existing one. In these challenging economic times it is even more critical for you to retain your customers. For as little as $0.99 per response we can custom design a powerful customer satisfaction reply service for you, and help you retain your most valuable asset...your customers!
Our RealTimeFeedback service utilizes Thomas-Ritt's online data capture and research capability to generate instant emails for their clients to help track customer satisfaction. "One of the biggest challenges with improving customer satisfaction is timeliness of response," said Thomas Stirr, president of Thomas-Ritt Associates. "We can now offer clients instant feedback whenever one of their customers fills out one of our customized online CSI surveys."
"Since we can program virtually any question, using any kind of response scale, we can give our clients total flexibility. Plus, if one of our clients wants some performance analysis done we can download data and produce follow up reports for them," Stirr explained. "We're also able to offer clients this high degree of customization at an extremely affordable cost of only 99 cents per email reply.
The RealTimeFeedback program can be adapted for virtually any industry. It is best suited for clients who are committed to improving their level of customer satisfaction and customer retention and want to create a competitive advantage through industry leading fast CSI response capability.
For more information contact Thomas Stirr at 905 309.5431 or email tom@tomstirr.com
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